Ibex Returns & Exchanges
We are confident you will be more than pleased with your Ibex purchase. However, if you are unsatisfied for any reason, return it within 60 days with proof of purchase and we will be happy to replace, repair, or provide a refund. Please complete the Merchandise Return Form included with your order and pack it in the box with the item(s) you are returning. You can also use our online return center in your account here.
- Refunds are issued based on original form of payment. If you purchased your Ibex product with a credit card, we will credit the card for the returned item(s) once it has been received. Typically, it takes 3-5 business days to see a credit on your bank statement once we have processed the credit. Please allow up to 2 billing cycles for credits to appear on your statement.
- For items returned without the original invoice, we will use the last known sale price for determining its value.
- Items that have been identified as irreparable we will, at our discretion, replace or issue a gift card equal in value for the last known sale price of the item(s). Additional requests should be clearly stated in your return letter.
- Returns currently are processing between 1-2 business days.
- If you have received an item of ours that simply has a defect, please let us know and we will do our best to assist. All warranty returns should be laundered prior to sending back to Ibex. Please know that wear & tear, mishandling, and negligence do not fall under warranty.
- Purchases made at an Ibex retailer need to be returned to that retail location. Purchases made at the Ibex Tent Sale, sample sales or special event sales are not eligible for a refund/return and are not covered by the Ibex warranty.
- Return shipping is paid by the customer and not provided by Ibex. You may use whichever method of shipping is best for you (USPS, FedEx, UPS, etc). If this is for an exchange, Ibex will be covering the shipping costs to send the exchanged item back to you.
- Please note that if your order had an item that was sent in error or was defective, please call or email Ibex and we will supply you with a pre-paid FedEx return label.
- If you are returning a gift, it can be exchanged for another item or you may receive credit in the form of an Ibex gift card. We will not credit a gift purchase back to your credit card.
- All orders paid through PayPal can only be exchanged for merchandise credit at Ibex's flagship stores. For a refund to your PayPal account, please ship your returns back to our headquarters within 60 days of your purchase.
Garment Recycling and Upcycling
If you feel like you have worn your item to the end of its life and want to rest assured that it will be properly repurposed, please send it in with a note letting us know it’s here for recycle. We will give it a nice eulogy and send it along to be made into a felt bag.
132 Ballardvale Drive
White River Junction, VT 05001