The Ibex Promise
We’re committed to uncompromising craftsmanship and to your satisfaction. If you are unsatisfied for any reason, return your purchase within 60 days with proof of purchase to receive an exchange, repair, or refund.
We believe in our products, our process and our mission: to create the best clothing on earth. On the rare occasion that one of our products has a problem, we want to know about it. We provide a complete warranty against manufacturing and material defects for their lifetime. (And our garments tend to have long lives.) If you have received an item of ours that simply has a defect, please let us know and we will do our best to assist. All warranty returns should be laundered prior to sending back to Ibex.
Please know that wear & tear, mishandling, and negligence do not fall under warranty.Download our Warranty Form
Garment Recycling and Upcycling
If you feel like you have worn your item to the end of its life and want to rest assured that it will be properly repurposed, please send it in with a note letting us know it’s here for recycle. We will give it a nice eulogy and send it along to be made into a felt bag.
Send to: 132 Ballardvale Drive White River Junction, VT 05001 Attn: Recycle