The Ibex Promise
We guarantee we build our products from the highest quality naturally occurring materials available. We promise that, by choosing Merino over other alternatives, we will help to leave our planet and communities better off than we found them.
We are committed to uncompromising craftsmanship and to your satisfaction. We promise that if you care for your Ibex garment, it will last you a lifetime of adventures.
We take great care in our products, our process, and our mission: to create Merino wool clothing for people pursuing adventures outside. On the rare occasion that one of our products has a problem, we want to know about it. We provide a complete warranty against manufacturing and material defects for their lifetime. Or, if you are unsatisfied for any other reason, return your purchase within 60 days with proof of purchase to receive an exchange, repair, or refund.
For more information about our warranty and return instructions, visit our Returns & Exchanges page.
Renew Your Apparel
If you feel your garment has seen more than enough miles on the trail, we want to help you recycle it; better yet, renew it. We’ve been working with The Renewal Workshop to extend the lifetimes of garments, helping enhance a “circular economy” within the apparel industry.
Return it to us and we will send it off to The Renewal Workshop.
132 Ballardvale Drive White River Junction, VT 05001 Attn: Recycle
What is the Renewal System?
The Renewal System takes discarded apparel and textiles and turns them into renewed apparel, upcycling materials or recycled fiber. Data is collected and fed back to Ibex to help us improve the production and design of future products. It is a zero waste system that recovers the full value out of what has already been created as a way of serving customers and our planet.