Ibex Customer Service
Hours of Operation
Monday - Friday: 9am - 6pm EST
We'll do our best to get you an answer within 24 hours.*
132 Ballardvale Drive
White River Junction, VT 05001
Please note: Sales and viewing are not available at our headquarters. Check here for a retail location
*Please note that our offices are closed on the weekends and holidays. We will do our best to reply to your emails and messages received while we are closed on our 1st day back in the office.
The Ibex Service Guarantee
We fully guarantee the service we provide to all our customers. While we all strive for perfection, we also know that errors can occur. Ibex customer service representatives are empowered to resolve any service related issue and in doing so, ensure a prompt and more than satisfactory resolution on behalf of our customer.
For standard deliveries we use FedEx Ground which usually takes between 3-5 business days depending on the delivery address. If you are in a hurry, we offer FedEx Overnight and FedEx 2 Day service for an additional charge. Orders shipped to an APO/FPO or Post Office box will be shipped via USPS Priority Mail. Certain Alaskan addresses will be shipped via Priority Mail.
PLEASE NOTE: We do not offer FedEx Ground Shipping to Alaska or Hawaii.
For more detailed Shipping information: